SAP PI/PO/CPI: CHARM TOOL

SAP ChaRM (Change Request Management)

SAP ChaRM is SAP Solution Manager based tool which provides tracking and documentation of all change requests and transports for business solution development in an organization.

A typical Change Request Process is initiated by a business user via service help desk. Help desk assigns Change Request (CR) to respective manager where manager validates request to take further action.

Manager validates if request is valid.
Manager assures, change request is approved by business logically and financially.
Manager assigns CR to developer and tracks all changes from DEV to PRD system.

Standard Change Request Process for Development / Enhancements

New Requirement / Correction request by the Business User

This requirement is validated by the Change Manager
- The Change Manager provides information on effort, duration and cost for this CR
After approval of the CR, the CR is accepted by the SAP Development Team
- SAP Functional team provides the functional specifications and test cases
- SAP customizing is conducted (if needed)
- SAP ABAP development is conducted by the ABAP development team
- Unit testing is performed by the SAP team
The CR is created as a SAP Transport, and moved to SAP Quality system
- Testing is performed by the SAP Testing team.
If defects found by SAP Testing Team, the CR is moved back to SAP Development team.
Testing is performed by the Business User
- If new change or additional requirement is requested by the business user, the CR is moved to the SAP Development Team
After Testing, the CR is approved by the Change Manager for production.
- The transport is moved to SAP Production system
The CR is closed.